Frequently asked questions

Dashboard & Navigation

Your Dashboard is your control center: open syllabi, continue learning, practice, test, and track performance.

• dashboardWhat is the Dashboard used for?
  The Dashboard helps you:

  • Open your courses/syllabi quickly
  • Continue from your last activity
  • Ask questions and view responses
  • Track tests and performance metrics
• menu_bookWhat is “Your Courses”?
  “Your Courses” lists your enrolled/available course tracks (e.g., Grade 8, Grade 10, etc.). Click any course to open its syllabus and start learning topic-wise.
• historyWhat is “Last accessed syllabi”?
  These are quick links to the syllabi you opened recently. Use this when you want to resume instantly without searching.
• searchWhat does “Search Syllabi” do?
  “Search Syllabi” helps you jump directly to a topic by name. It’s the fastest path when you already know what you want to learn (e.g., “Linear Equations”, “Rational Numbers”, etc.).
• schemaWhat is “Custom Syllabi”?
  Custom Syllabi lets you create your own personalized topic list (a custom learning path). This is helpful when you want to focus on specific chapters, revision targets, or competitive exam topics.
• boltWhat is “Your Activities”?
  “Your Activities” is a shortcut panel:

  • Ask a question — get help on a concept/problem
  • Your questions — view what you asked and responses
  • Your Performance — open your performance tracking dashboard
• quizWhat is “Tests Summary”?
  “Tests Summary” shows your latest results by syllabus/topic. Common fields include:

  • Questions — how many attempted
  • Score / Full Marks — marks obtained out of total
  • Percentage — accuracy/score percentage
  • Average time per question — speed indicator
• refreshWhat does the Refresh button do?
  Refresh updates the dashboard widgets with your latest activity (recent tests, updated performance, latest syllabus access).
• insightsWhere do I see performance metrics?
  Use Your Performance from the Dashboard. You can typically view:

  • Overall accuracy
  • Performance over time
  • Filters like last 7/30 days (if available)

  Best practice: use performance to identify weak topics and revisit them via Learn → Questions → Test.
• admin_panel_settingsWhat is “Your Account” for?
  “Your Account” contains account options like account details, password changes, and logout. Admin-only links may appear if you have admin access.

Courses vs Syllabi

Understand how XcelVations organizes learning — so you can choose the fastest path: follow a course, open a syllabus, or jump directly to a topic.

• schoolWhat is a Course?
  A Course is a learning track (for example: Grade 8, Grade 10, Olympiad, etc.). It’s the “big container” that helps you stay organized.
• menu_bookWhat is a Syllabus?
  A Syllabus is the topic tree you learn from — chapters → topics → subtopics. When you open a syllabus, you can pick any topic and use Summary → Learn → Questions → Revise → Test.
• compare_arrowsCourse vs Syllabus — what’s the difference?
  Think of it like this:

  • Course = your overall program/track
  • Syllabus = the actual structured topics you study inside that track

  You learn inside a syllabus, and courses simply help you group syllabi and navigate faster.
• layersCan I study multiple syllabi from one account?
  Yes. You can open multiple syllabi and switch anytime. Many students use this to combine: school grade syllabus + Olympiad/AOPS + exam prep topics.
• historyHow do I continue where I left off?
  Use Last accessed syllabi on your Dashboard. It’s the quickest way to resume without searching.
• searchCan I jump directly to a topic instead of following order?
  Yes. Use Search Syllabi to find a topic by name and open it instantly. This is perfect for quick revision or when you know exactly what you want to learn.
• tuneDoes difficulty apply to courses or topics?
  Difficulty is applied while learning/practicing inside a syllabus/topic. You can change difficulty anytime and continue learning at the right level.

Tip: Want a focused plan? Use Custom Syllabi to create your own topic list.

Learning a Topic

Each topic is designed as a complete learning loop: understand → practice → revise → test → track progress. Use the tabs in this order for best results.

• routeWhat is the best order to study a topic?
  Recommended flow:

  1. Summary — quick overview of key ideas
  2. Learn — detailed explanation and examples
  3. Questions — practice with answers + full solutions
  4. Revise — explain in your own words (build understanding)
  5. Test — saved assessment attempt for performance tracking
• summarizeWhat is the Summary tab?
  Summary gives you a quick concept snapshot — definitions, key points, and what you must remember. Use it before Learn (or before a Test when you’re revising fast).
• schoolWhat is the Learn tab?
  Learn is the main teaching section. It explains the concept step-by-step and usually includes examples. If you feel stuck in Questions, come back to Learn and re-read the example patterns.
• quizWhat is the Questions tab?
  Questions is where you practice. You can check:

  • Show Answer — to verify final result
  • Show Solution — to see step-by-step method

  Use Questions to build speed and accuracy.
• scheduleWhy do I see a timer in Questions?
  The timer helps you measure speed and build exam readiness. Don’t worry if you’re slow initially — focus on correct method first, then improve time.
• autorenewCan I redo practice questions?
  Yes. Repeating a topic’s Questions after a gap is one of the fastest ways to improve. A good pattern is: practice today → revise after 2–3 days → test after 7 days.
• edit_noteWhat is the Revise tab?
  Revise is for active recall — you write/explain the idea in your own words. This improves understanding and reduces dependence on memorization. (In many cases, Revise attempts are not saved.)
• assignment_turned_inWhat is the Test tab?
  Test is an assessment attempt that is saved for performance tracking. Use it after Learn + Questions to measure real improvement.
• insightsHow do I know I’ve mastered a topic?
  A simple mastery target:

  • Accuracy is consistently high
  • Average time per question is improving
  • You can explain the concept clearly in Revise without looking

  Then move to the next topic confidently.

Tip: If you get stuck repeatedly, lower difficulty for 1–2 sessions and rebuild the base.

Custom Syllabi

Custom Syllabi lets you create your own learning path — pick exactly what you want to study and follow it like a personal syllabus.

• schemaWhat is Custom Syllabi?
  Custom Syllabi is a feature that lets you build a personalized topic list (your own syllabus). It’s useful when you don’t want to follow a full grade syllabus and instead want a focused plan.
• starWhy should I use Custom Syllabi?
  Use it when you want:

  • Targeted revision of weak topics
  • A competitive exam-focused path (without extra chapters)
  • A blended plan across grades (fill learning gaps)
  • A parent/teacher-created roadmap for a student
• add_circleHow do I create a Custom Syllabus?
  Typical steps:

  1. Open Custom Syllabi from your Dashboard/menu
  2. Click Create / Add New
  3. Give it a name (e.g., “Grade 8 Algebra Revision”)
  4. Select topics you want to include
  5. Save and start learning topic-wise
• editCan I edit a Custom Syllabus later?
  Yes. You can update it anytime — add topics, remove topics, and refine the path as you improve. This is especially helpful when you identify weak areas using your performance metrics.
• merge_typeCan I mix topics from different grades or exams?
  Yes. Custom Syllabi is perfect for mixing foundations + advanced topics. For example: fill gaps from earlier grades while also preparing for current grade/exam goals.
• personCan a parent or teacher create it for a student?
  Yes. A parent/teacher can build a custom roadmap, and the student can follow it step-by-step. This helps keep learning structured and consistent.
• routeHow do I study using a Custom Syllabus?
  Open your custom syllabus and study topics like any other syllabus:

  • Summary → Learn → Questions → Revise → Test
  • Use Difficulty to match your level
  • Track progress using Your Performance
• insightsBest way to build a Custom Syllabus (strategy)
  A simple strategy:

  1. Pick your goal (exam/grade target)
  2. Add prerequisite topics (the “missing basics”)
  3. Add the main high-impact topics
  4. Weekly: remove mastered topics, add weak ones

Tip: Build a small custom syllabus first (10–20 topics). Expand it after you get consistent.

Revise & Test

Revise builds understanding (active recall). Test measures improvement (saved attempts). Use both to stop rote learning and build real confidence.

• edit_noteWhat is the Revise tab?
  Revise is for active recall. Instead of re-reading, you explain the concept in your own words and solve a few prompts without looking. This strengthens understanding and long-term memory.
• warning_amberWhy does Revise say “Your answers will not be saved”?
  Revise is designed as a practice workspace. You can freely write, try, and reset without pressure. If you want an attempt saved and counted for performance tracking, use Test.
• assignment_turned_inWhat is the Test tab?
  Test is a more formal attempt where your answers are saved. It’s meant to measure your progress after Learn + Questions. Test results contribute to your performance metrics.
• compareRevise vs Test — what’s the difference?
  • Revise: practice + explain; usually not saved
  • Test: assessment; saved; used for tracking performance

  Best strategy: Revise to strengthen thinking, then Test to confirm improvement.
• drawCan I type or draw my answers?
  Yes. For math/science, drawing steps can be faster and clearer. Use the writing/drawing option if available. You can also type explanations where needed.
• task_altDo I get answers and solutions after submitting?
  Typically yes — you’ll see the correct answer and a step-by-step solution so you can learn from mistakes. Use that to revisit Learn and then retry similar questions.
• replayCan I retake a Test?
  Yes. Retaking is a good idea after revision. A strong pattern is:

  1. Test once to measure baseline
  2. Fix weak points (Learn + Questions)
  3. Revise (explain in your own words)
  4. Retake Test after a gap
• fitness_centerHow often should I Revise and Test?
  A simple weekly routine:

  • Daily: Learn + Questions (small targets)
  • Every 2–3 days: Revise weak topics
  • Weekly: Test the topics you practiced

  This keeps learning strong without rote memorization.
• error_outlineMy Test score is low — what should I do?
  Don’t panic. Use this recovery plan:

  1. Identify the topic where mistakes happened
  2. Lower difficulty and redo Learn + Questions
  3. Revise (write your explanation)
  4. Retake Test after 3–7 days

  Low score is often just a “starting baseline” — improvement comes fast with the loop.

Tip: Revise builds understanding. Test proves it. Use both.

Ask a Question

Stuck on a concept or problem? Use “Ask a question” from your Dashboard to get help and move forward fast.

• help_outlineWhere can I ask a question?
  On the Dashboard, go to Your Activities and click Ask a question. You can also open Your questions to see what you asked earlier.
• editWhat should I write in my question?
  The best questions include:

  • The topic name (and grade/exam if relevant)
  • The exact problem statement
  • What you already tried (even partial steps)
  • Where you got stuck (which step / why)

  The more context you share, the faster and clearer the help.
• attach_fileCan I attach my work or steps?
  Yes — if the question screen supports it, attach your working (typed or drawn). Sharing your steps helps identify the exact mistake and fix it quickly.
• scheduleHow quickly will I get a response?
  Response time depends on your plan and availability. If you need faster help, provide the full problem, your attempt, and any screenshots so we can resolve it in one reply.
• forumWhere do I see replies?
  Open Your questions from the Dashboard. You’ll see your previous questions and their responses there.
• lightbulbBest way to learn from a reply?
  After you get an explanation:

  1. Re-attempt the same problem without looking
  2. Do 3–5 similar Questions from the topic
  3. Write your understanding in Revise
  4. Attempt the Test after a short gap

  This turns “help” into real improvement.
• lockAre my questions private?
  Your questions are part of your account activity. If you’re sharing personal information, avoid including sensitive details — focus on the learning problem and your steps.

Tip: Include your attempt — most mistakes are small, and fixing them improves you fastest.

Account & Support

Manage your account smoothly and fix common issues quickly. If something still doesn’t work, share a screenshot + what you clicked and we’ll help fast.

• manage_accountsWhat is “Your Account”?
  “Your Account” contains your account options (like account details, password/logout, and other settings). Some admin-only links may appear if your account has admin access.
• logoutHow do I log out safely?
  Use Your Account → Logout. This is recommended on shared devices.
• devicesWhat devices/browsers work best?
  XcelVations works best on a modern browser. For the smoothest experience, use:

  • Chrome / Edge / Firefox (latest version)
  • A stable internet connection
  • A larger screen (laptop/desktop) for math-heavy topics
• refreshWhy does the Dashboard have a Refresh button?
  Refresh updates your dashboard widgets (recent activity, tests summary, performance snapshots). If something looks outdated, Refresh is the first thing to try.
• sync_problemSomething isn’t loading / page feels stuck
  Try this quick checklist:

  1. Reload the page
  2. Use Dashboard Refresh
  3. Log out and log back in
  4. Try a different browser tab/device
  5. Check your internet connection
• warningI can’t find a topic / Search shows nothing
  Common reasons:

  • Different naming/spelling (try shorter keywords)
  • The topic exists under a different syllabus/track
  • The syllabus isn’t available in your account yet

  If it still doesn’t appear, share the topic name and your grade/exam goal.
• support_agentHow do I contact support?
  Use your usual XcelVations contact/enrollment channel. When reporting an issue, include:

  • Screenshot (or screen recording)
  • What you clicked (steps)
  • Which device/browser you used
  • Time of the issue (approx)

  This helps us fix it quickly.
• privacy_tipShould I share passwords or personal info in support messages?
  No. Never share passwords or sensitive personal information. Share only learning details or screenshots that help explain the issue.

Tip: Most issues are solved by reload + Refresh + re-login. If not, send a screenshot and we’ll resolve it.

Learning Philosophy

XcelVations is built to help students understand deeply — not memorize blindly. We focus on concept clarity, structured learning paths, and step-by-step problem solving.

• psychologyWhat does “Say No to Rote Learning” mean?
  It means we don’t train students to memorize answers. Instead, we help them build understanding — so they can solve new problems using concepts, logic, and step-by-step methods.
• account_treeHow do you build strong concepts?
  We break learning into small steps:

  • Start with foundations
  • Learn with clear explanations and examples
  • Practice with guided solutions
  • Revise with active recall
  • Test to confirm progress and track performance

  This builds understanding first, then speed and confidence.
• menu_bookDo you rely on memorization at all?
  Memory is important, but it should come from understanding. When you understand a concept, remembering becomes natural — without forcing rote memorization.
• emoji_objectsHow do you help students who are “weak in basics”?
  We recommend:

  • Lower difficulty temporarily
  • Start from prerequisite topics
  • Use Learn + Questions repeatedly until accurate
  • Use Revise to explain concepts in your own words

  This rebuilds the foundation step-by-step.
• speedDo you focus on speed (exams) or understanding?
  Both — but in the correct order:

  1. Understanding and accuracy first
  2. Speed later through repeated practice

  Speed without understanding breaks quickly; understanding creates lasting speed.
• auto_graphHow do you ensure progress is real?
  We track performance over time using saved test attempts and accuracy trends. Progress is visible in your dashboard metrics — not just “feeling confident”.
• family_restroomHow can parents support without forcing homework?
  A simple parent plan:

  • Check weekly performance summary
  • Encourage consistency (small daily sessions)
  • Ask your child to explain one concept (Revise)
  • Avoid spoon-feeding answers — focus on method

Tip: The goal is not more study hours — it’s smarter learning loops.

Billing, Subscription & Cancellation

Everything related to payments, subscription status, cancellation, and common billing questions.

• subscriptionsHow does the subscription work?
  Your subscription gives you access based on the plan you choose (Self Study / Expert help). If you upgrade, you get additional support features. If you cancel, access continues until your billing period ends (depending on your payment method).
• receipt_longWhere can I see my plan details?
  Plan details are typically visible in your account area or your purchase confirmation (email/receipt). If you’re unsure which plan is active, contact support with your registered email/phone.
• paymentsWhat payment methods are supported?
  Supported methods depend on your region and whether you subscribed via web or app. If a method fails, try another method or contact support with a screenshot of the error.
• autorenewWill my subscription renew automatically?
  Most subscriptions are set to auto-renew unless you cancel. If you don’t want renewal, cancel before the next billing date.
• cancelHow do I cancel?
  Cancellation depends on where you purchased:

  • Web purchase: cancel from your account/subscription settings (if available) or contact support.
  • App purchase: cancel from your Apple/Google subscription settings.

  If you share your registered email and plan name, support can guide you quickly.
• event_busyWhat happens after I cancel?
  Usually, access continues until the end of your current billing period. After that, paid features stop and you may revert to limited access depending on the plan.
• replayCan I restart or upgrade again later?
  Yes. You can restart a subscription anytime and upgrade when you need more guidance. Many users start with Self Study and upgrade during exam months.
• undoDo you provide refunds?
  Refund eligibility depends on your purchase method and the policy shown on your website/app store. If you believe a charge is incorrect, contact support with your receipt/transaction details.
• report_problemI was charged but I don’t see access — what do I do?
  Try this:

  1. Log out and log back in
  2. Reload the page (or restart the app)
  3. Check you’re using the same email/phone used for purchase

  If it still doesn’t work, send support your receipt/screenshot and we’ll fix it quickly.

Tip: For fastest billing help, share your registered email + receipt screenshot (hide sensitive card details).

Contact & Enrollment

Need help choosing a plan or starting your learning path? Here’s how enrollment and support typically work.

• how_to_regHow do I enroll?
  You can enroll by choosing a plan on the Pricing page and completing payment (if enabled), or by contacting XcelVations directly for guidance on the right plan for your child.
• callHow can I contact XcelVations?
  Use the contact details available on your website (footer/contact page). For fastest help, message with your child’s grade, subject, and goal (school/exam).
• support_agentHow do I choose the right plan?
  A simple guide:

  • Self Study: your child can learn independently with the platform
  • Homework with Experts: your child needs doubt clearing / homework guidance
  • Learn / Brilliant Minds with Experts: your child wants deeper guidance and faster growth

  If you’re unsure, start with Self Study and upgrade later.
• eventHow is scheduling handled for expert learning?
  Scheduling depends on availability and your plan. If you choose expert support, share your preferred time slots and time zone — the team will align sessions accordingly.
• assignmentWhat details should I share for enrollment?
  To get the best recommendation, share:

  • Student grade and subject(s)
  • Goal (school improvement / Olympiad / IIT-Main-Advanced / NEET / etc.)
  • Current level (strong/average/weak basics)
  • Weekly time available
  • Preferred schedule and time zone
• rocket_launchWhat’s a good first-week plan?
  A simple first-week plan:

  1. Pick 3–5 topics (or use a suggested syllabus)
  2. Follow Summary → Learn → Questions
  3. Use Revise for weak areas
  4. Attempt a Test at the end of the week
  5. Check performance and decide next week’s targets

Tip: If you send your grade + goal + weak topics, we can recommend the fastest learning path.

Troubleshooting

Quick fixes for common issues: loading problems, missing topics, dashboard not updating, and login/access issues.

• sync_problemSomething isn’t loading / page is blank
  Try this in order:

  1. Reload the page
  2. Open in a new tab
  3. Log out and log back in
  4. Try Chrome/Edge/Firefox (latest)
  5. Disable ad-blocker for the site (if any)
• refreshDashboard data looks old (tests/performance not updated)
  Use:

  • Dashboard Refresh button
  • Reload the page
  • Wait a moment and check again

  Some updates may appear after your latest saved attempts are processed.
• search_offI searched a topic but got no results
  Common reasons:

  • Spelling difference (try shorter keywords)
  • Topic name varies (try alternate terms)
  • Syllabus isn’t available in your account yet

  If you share the topic name + grade/exam goal, we can guide you quickly.
• menu_bookI can’t find my syllabus/course
  Try:

  • Check Your Courses on Dashboard
  • Check Last accessed syllabi
  • Use Search Syllabi

  If it’s still missing, you may not be enrolled in that syllabus yet — contact support with your account details.
• lockI paid but I don’t see access
  Do this first:

  1. Log out and log back in
  2. Check you used the correct email/phone for purchase
  3. Reload the page

  If it still doesn’t work, send support your receipt screenshot (hide card details) and we’ll fix it.
• vpn_keyLogin isn’t working / OTP not received
  Try:

  • Check spam/promotions (email OTP)
  • Wait 1–2 minutes and retry
  • Confirm phone/email is correct
  • Try a different network (mobile hotspot)

  If the issue persists, share your account email/phone (no passwords) and time of attempt.
• devicesMy drawing/typing box is not responding
  Try:

  • Reload page and try again
  • Use Chrome/Edge (latest)
  • Check if you accidentally selected another tool
  • On mobile, rotate screen or switch to a larger device for writing

  If possible, share a short screen recording and we’ll diagnose fast.
• support_agentHow to report a bug effectively?
  Include:

  • Screenshot or screen recording
  • Steps you clicked (1-2-3…)
  • What you expected vs what happened
  • Device + browser/app version
  • Approx time of issue

  This helps us fix it quickly.

Tip: Reload + Refresh + re-login solves most issues. If not, send a screenshot and steps.

Ready to Start?

Start small, stay consistent, and let your performance guide your next steps.

Tip: Consistency beats intensity — 30 minutes daily is better than 3 hours once a week.